Wuxi Kuntai Automation Co. Ltd. (also call KT Marking) takes complete responsibility for every single machine sold.

Understand and execute your rights. Read the following:

KT marking warranty

What is the duration of the warranty?

Most of our machines carry a warranty of one year (12 months) from the date of shipment.

What is covered under the warranty?

This warranty covers the complete machine, all spare parts, hardware and software. All broken parts will be replaced with brand new parts.

What is NOT covered under the warranty?

  • Damage caused at the customer’s end.
  • Parts and materials consumed.
  • Free repair is not offered for machines damaged due to incorrect operation, unauthorized modification, and physical damage caused by intentional, unintentional, natural or manmade disasters.

How does KT Marking Handle repairs/replacements during the warranty period?

All products returned to us because of defective parts or technology will be fixed by us. If for some reason, repair of a part or the entire machine is not possible, we will replace with a new part or machine. All problems undergo an extensive analysis to find the best possible solution for the customer. They will also teach you how to fix or test the problem.

If you notice any damaged or broken parts when you receive the machine, you are expected to return the parts to us, securely packed, insured, and shipping charges prepaid. By failing to do so, you are automatically accepting complete responsibility for any damaged or lost shipment. The replacement will be sent back to you in the shortest time possible.

If the problem is not covered under this warranty, we will inform you of other alternatives that are available to our customers for a fee.

What is the procedure for using your warranty service?

During the warranty period, please email us the serial number of the machine.

Email to the seller or [email protected].

Send some pictures or videos to confirm the problem. Our service support team will analyze the issue and get back to you.

Delivery cost policy when returning faulty items for factory repair

  • Delivery costs for broken parts – repaired or replaced – being sent from KT Marking to your address, will be taken care of by KT Marking.
  • For parts that are being sent back for repair or replacement, the buyer and seller equally share the delivery costs – 50% and 50%. The buyer ‘prepays’ the cost of sending the part and KT Marking will bear the delivery cost of returning the repaired or replaced part to the buyer.
  • If the item has crossed the warranty period, buyers bear the delivery costs for both ‘sending’ and ‘receiving’ the part. KT Marking is only responsible for providing the repairing service.

Explain in detail your after-sales service?

  • 1 year on the complete machine
  • 3 months for the laser tube, lens and mirror
  • 6 months for equipments such as the water pump, fan, air pump etc.
  • Step-by-step manual and videos to guide customers on the operation and maintenance of the machine.
  • Electric power parts will be replaced with brand new parts. The control card will be replaced with a new one, on receipt of the faulty card.
  • All problems are resolved through images, diagrams and videos to make it easier for the customers.
  • Solutions to problems or clarifications will be responded to within 24 hours, through email or through other instant communication options like MSN or Skype.

Being the manufacturers of the marking machines, we have in-depth knowledge of all aspects of our products. This helps us find solutions almost instantly.

The guarantee period for quality of our products is 12 months, starting from the day the product reaches its destination. Unless the product suffers an external damage, KT Marking is responsible for supplying free fittings during the guarantee period, and the customer is expected to send the damaged parts by courier, by prepaying one-way delivery costs.

After crossing the guarantee period, the parts that require repair or replacement, if any, shall be paid for by the customer.

Fill out my online form.